Privacy Policy

 

Effective date: 1.9.2025

This Privacy Policy explains how Ben Mays (self-employed) (“we”, “our”, “us”) collects, uses, and protects the personal information of visitors to our website. We are committed to safeguarding your privacy and handling your personal data in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

When you contact us through our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Home or site address

  • Details about your project and the services you are interested in

  • Preferred day/time for a survey

We also use Google Analytics and Squarespace’s default tracking tools to collect standard website usage information, such as pages visited, time on site, and referring links. This information is anonymised and used to improve our website.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry

  • Provide quotes and arrange surveys

  • Deliver the building and decorating services you request

We do not use your data for marketing emails, newsletters, or advertising.

3. Sharing Your Information

We do not sell, trade, or share your personal information with any third parties. Your information is used only for providing quotes and carrying out our services.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: to provide quotes and services you request.

  • Legitimate interests: to improve our website through analytics.

  • Legal obligations: to retain records as required by UK law.

5. Data Retention

We keep your personal data only for as long as necessary:

  • Enquiry and project details are kept in line with UK legal and tax requirements.

  • Analytics data is retained in accordance with Google’s policies.

6. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct or delete your personal data

  • Restrict or object to our use of your data

  • Request that we transfer your data to another provider

To exercise your rights, please contact us using the details below.

7. Cookies and Tracking

Our website uses cookies from Squarespace and Google Analytics to provide functionality and improve performance. You can control cookies through your browser settings.

8. Security

We take reasonable steps to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Ben Mays
35 Normandy Rd
Hastings TN34 2ND
Email: ben.mays@sky.com
Phone: +44 (0) 7927 589318

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.